How to Improve Data Integrity at Your Tech Transfer Office

How to Improve Data Integrity at Your Tech Transfer Office

How to Improve Data Integrity at Your Tech Transfer Office

Garbage in, garbage out.

It’s a bit of a cliché, but it’s also a truism for data integrity, as Becky Stoughton and I discussed at a webinar on improving data integrity for technology transfer offices (TTOs).

Both of us know firsthand the importance of establishing and maintaining data integrity. We have my experience with Fuentek’s own data conversion effort. We have Becky’s learning the need for good data as a TTO director. And then there is Fuentek’s experience helping clients transition/clean up their IP management databases.

Since we had some valuable insights to provide to TTOs, today’s blog post considers the tweets @fuentek sent out during the webinar in a little more depth. BTW, you can read more about what we presented in this detailed article published in the Technology Transfer Tactics newsletter. And Tech Transfer Central is offering a package discount for our two webinars on Optimizing Tech Transfer Operations. (Our other topic was of Standard Operating Procedures (SOPs)—Becky blogged about SOPs here.)

The Connection to Standard Operating Procedures (SOPs)

This webinar is a deeper dive into some concepts from our previous webinar on standard operating procedures for #TechTransfer offices. Check out the #SOPs4techtransfer tweets or read our blog post: https://t.co/G1DQtQxbeb

We had discussed the need to consistently and correctly enter data, exploring how SOPs help avoid errors and omissions. Again, check out Becky’s blog post on tech transfer SOPs here.

Data Integrity Matters to Everyone

Who cares about your #TechTransfer office’s #DataIntegrity? Oh, just your staff, managers, inventors, institution’s leadership, research sponsors, investors, startups, gov’t agencies, and economic development agencies. That’s all. ?

Data integrity helps TTO managers and staff know technology status and priorities, who’s working on what, upcoming deadlines, and much more. It affects operational efficiency and effectiveness and has critical financial, compliance, and legal implications.

The TTO’s stakeholders also need accurate or timely information. So, if you have data integrity problems, then your internal issues rapidly become external issues. For example, it could affect faculty research and technology development opportunities as well as promotion and tenure decisions. Additionally, if you don’t have accurate data, you can’t provide reliable metrics and information commonly used in monthly or annual reports.

The Harm Caused by Bad Data Integrity

Bad data ➡️ Inefficient reporting, missed deadlines, decreased productivity, increased costs. Compromises revenue, accuracy, compliance, and your relationship w/researchers & administrators. #TechTransfer office gets perceived as disorganized & inept

Your TTO could face huge financial penalties from a lack of data integrity. For example, missing the deadline to convert a provisional patent can lead to reduced licensing revenue. (This is not theory—we have seen this happen!)

Plus, if the administration’s requests for data always turn into a major fire drill with lots of scrambling, explanations, and caveats, they will begin to question the TTO’s competency.

How to Achieve Good Data Integrity

Good #TechTransfer data is accurate, complete, and added to database as received. Making it happen requires training & being clear about who should do what, when, how. Don’t put off ‘til tomorrow; spending time now saves time later

Let’s break that down:
  • Accurate: Everyone knows who should capture what information and where it goes. Training and SOPs are provided to current staff and new personnel.
  • Complete: For agreements and patent filings, which happen in stages over time, fill in as much information as you can. Then add data as they progress and become final.
  • Added as Received: Spending the time upfront means that you will spend much less time later, either cleaning it up or chasing it down when you are asked for it.

Again, established SOPs are key to your success.

Begin with the End in Mind

Whether setting up or cleaning up, think about types of #TechTransfer reports you’ll need to generate. That’s your guiding star. Then, once you understand database’s structure and capabilities, define fields and standard formats for consistency.

Having good data integrity means that anyone with access can extract from the database the information needed to generate an accurate, reliable report. By thinking through what reports you need, you can build the database structure—and the SOPs—to ensure you’re collecting the data you need to support those reports. Some advice:
  • Talk to stakeholders to understand what’s important to them and why.
  • Document what you hear and then sketch out a draft report layout (e.g., tabular lists vs. graphical charts).
  • Different insights can be gained depending on how you “slice and dice” the data, think about to filter, group, and summarize data so it conveys useful insights that the audience can easily interpret.

Tackling Database Cleanup

#TechTransfer database cleanup: 1. Know what data you have/need. 2. Understand what is/isn’t accurate. 3. Set high/low priorities based on your goals. (What’s worst pain point? Start there.) It takes time, so set small goals to chip away at the list.

If you’re a brand-new office, you have the luxury of establishing solid data integrity at the start. You just have to choose your IP management system and set it up to generate the reports you need.

Achieving data integrity in established offices that don’t already have it is much harder. And it is likely overwhelming to tackle everything at once, so think about what’s most important.

For example, if you’re trying to increase revenues on existing agreements, focus first on understanding what agreements are in place, their status, and how to leverage the system tools to request payment.

Here are some specific tips to consider:

Tips for database cleanup include: 1. Identify triggers 2. Leverage spreadsheets and word docs for drafting/iterating 3. Pull reports before and after to track changes (mistakes will be made) 4. Use test sites to make sure before changing real data 5. Ask the database company if they can implement some changes on the back end (e.g., patent formats)

Digging into the Details

So many nuts & bolts on how to improve #TechTransfer database integrity! Where/How to find errors, fixing them efficiently, using drop-downs, working w/database provider, avoiding potential pitfalls. Get all the deets here: https://t.co/VU58FMeyxI

There was way more detail than we can provide in a blog post, so I encourage you to check out either the recording for this webinar or the package discount for this and our SOPs webinar here.

You Are Not Alone

Lots of TTOs struggle with their data. Achieving good data integrity should start with understanding what reporting you need to extract from the database system and then develop SOPs to match up with it and your procedures. Then focus on accurate and consistent data entry from this moment forward. For past data, don’t aim for perfection; good is enough and achievable.

If you need help, Fuentek is here for you. We have helped many TTOs clean up their databases and establish good practices for maintaining data integrity. Contact us today to discuss what your TTO needs.

 

Tenure and Promotion Trends: Key Takeaways from the AUTM Eastern Region Meeting

Tenure and Promotion Trends: Key Takeaways from the AUTM Eastern Region Meeting

Tenure and Promotion Trends: Key Takeaways from the AUTM Eastern Region Meeting

In October I was honored to moderate a session at AUTM’s Eastern Region Meeting in Raleigh, NC, delving into the wide range of initiatives that universities are undertaking to consider tech transfer activities in tenure and promotion (T&P) reviews. We were fortunate to have two informative and engaging panelists: Justin Streuli, director of LaunchUNCG, the NC Entrepreneurship Center, and Greensboro I-Corps at the University of North Carolina at Greensboro; and Daniel Stancil, Alcoa Distinguished Professor and head of the Electrical and Computer Engineering Department at North Carolina State University.

As I mentioned in an earlier post, we agree with policies that support the inclusion of commercialization activities in faculty advancement decisions. Our panelists supported that viewpoint with specific examples from their own experience—as well as a few important caveats, lessons learned, and questions for the field to consider moving forward.

Adding Tech Transfer to T&P Policy Will Take Time To Gain Traction

Both UNCG and NC State have policies that factor commercialization efforts into T&P, hoping to shift faculty behavior and culture in support of economic development, recognize meritorious tech transfer work, and encourage faculty entrepreneurship.

NC State’s policy has paid off with a much more entrepreneurial culture—but it has taken time for success to come to fruition. Dr. Stancil pointed out that 10 years ago, there was little interest in tech transfer activities, and invention disclosures were largely considered a waste of time.

‘Today, the faculty at NC State is much more entrepreneurial and tech transfer is viewed positively. In fact, the Electrical and Computer Engineering Department alone now discloses inventions at a rate of about one per week.’ -Daniel Stancil, North Carolina State University

“Today, the faculty at NC State is much more entrepreneurial and tech transfer is viewed positively,” said Stancil. “In fact, the Electrical and Computer Engineering Department alone now discloses inventions at a rate of about one per week.”

UNCG’s 10-year-old policy shift is also gaining traction, but the results have been more subtle. Mr. Streuli mentioned that while only a few T&P cases have included tech transfer activities so far, the university is seeing a shift in the types of faculty drawn to UNCG because of the policy. Moving forward, the university is hoping to learn more from NC State’s experience to continue building its program.

“We’re now putting in place the people and processes necessary to help faculty translate tech transfer success into artifacts that are valuable to T&P committees,” said Streuli.

Defining the Do’s and Don’ts of Making TT Part of T&P Policy

Making tech transfer part of official T&P policy may be appropriate for many universities, but our panelists pointed out several caveats and considerations for an intelligent transition:

‘In writing new T&P policies to consider tech transfer, it’s important to make them inclusive, not restrictive.’ -Justin Streuli, University of North Carolina at Greensboro.

Do make sure you have university-wide buy-in

Streuli and Stancil agreed that success with new policies requires both documentation and communication from key leaders. Include tech transfer activities in dossier and department voting faculty discussions, and make sure communication for doing so is coming from the top down to gain traction across departments and in the T&P process itself.

Do define acceptable metrics

T&P decision makers need artifacts that demonstrate tech transfer value, just as they would consider scholarly works. Tech transfer offices should work with departments to help explain the different metrics that may be under consideration, such as invention disclosures, patents applied for and issued, licenses executed, and companies started.

Our panelists noted that some tech transfer artifacts may be more notable than others. For example, disclosures and applications show participation, but issued patents are likely the only thing that would be considered comparable to a refereed paper. However, they also cautioned against using a formula to weigh each possible item in a dossier (e.g., a start-up equals three refereed papers). The full breadth of artifacts should be addressed holistically.

Do not make tech transfer activities requirements for T&P

Our panelists also added the caveat that tech transfer should be considered in T&P decisions, but not required for faculty advancement. There are obvious reasons for this: notably, commercialization activities simply do not apply to all departments. But in prompting our panelists further, I also pointed out a less obvious reason: it has been well documented that women and other underrepresented groups in STEM fields participate less than their male counterparts in the innovation ecosystem, and therefore making tech transfer a requirement could further hinder their advancement potential. Our panelists agreed.

“In writing new T&P policies to consider tech transfer, it’s important to make them inclusive, not restrictive,” noted Streuli.

Do encourage tenure first, startups later

In giving tech transfer more prominence in T&P decisions, it’s important to not inadvertently diminish the scholarly focus of young faculty. Our panelists noted that there is plenty of time for ambitious staff to pursue startups, and that encouraging them to focus on tenure first without the distractions and demands of running a new company, is a smart move.

Do not be deterred by concerns of overburdening TTOs

A possible hesitation in including tech transfer in T&P policy has been the idea that TTOs will be strained to keep up with reporting and documentation requirements. Streuli and Stancil agreed that this is not a good reason to leave commercialization activities out of policy. Instead, address the concern with appropriate IT and expectations: TTOs should make sure they have flexible database systems in place that can easily provide reports and can grow with policy changes as needed. Also, set expectations about what your standard reports will be for tech transfer evidence used in P&T decisions, and communicate that clearly to faculty and department chairs.

Looking Ahead, With Questions

Our panel discussion at AUTM ERM was just the beginning—certainly not the conclusion. Our panelists and I all have questions moving forward, and these were of significant interest to the highly engaged audience:

How will individual TT activities be weighed against each other? Should some count more than others? Can reporting help or hurt the process?

How will these policies impact TTO/department/inventor relationships?

Will these policies put pressure on faculty to apply for prestige patents?

How can the policies themselves amplify the pros and mitigate concerns?

What are your thoughts? If your university is considering tech transfer in T&P decisions, what has been your experience with that policy so far? Take our short poll to share your perspective.

Continuing the Discussion at the AUTM Annual Meeting

We’ll pick these questions up for further consideration in our next panel discussion on the topic at AUTM 2020, March 8-11 in San Diego. We hope to see you there. And, if you have specific experiences about P&T on your campus that you’d like to share, we’re interested in hearing more. Please contact us to share your story.

Top Tips on Standard Operating Procedures for Tech Transfer Offices

Top Tips on Standard Operating Procedures for Tech Transfer Offices

Top Tips on Standard Operating Procedures for Tech Transfer Offices

Because technology transfer offices (TTOs) can greatly improve their performance and productivity by effectively using standard operating procedures (SOPs), Fuentek’s Laura Schoppe and I led a webinar on this very topic. Our insights are based on first-hand experience, best practices, and real-world examples from providing consulting services to dozens of TTOs.

We live tweeted the presentation, and today I’d like to revisit and elaborate on those tweets. You can also watch the webinar recording or take advantage of a package discount for our two webinars on Optimizing Tech Transfer Operations. (Our other webinar was on improving data integrity in your IP management database—Laura blogged about that topic here.)

“De-Risking” Technology for Commercialization

Written #SOPs that are available to everyone in the #techtransfer office can be a big help in increasing efficiency. Streamlined operations also can decrease stress and improve job satisfaction and morale. Talk about win-win!

In addition to traditional management of intellectual property (IP), the role of TTOs has expanded. Staff may not be familiar with their new responsibilities. And new staff will need to know what to do. Standardized procedures are essential and can help staff feel in control of their responsibilities.

The 1-2-3 of SOPs

#SOPs help yr office perform routine #techtransfer tasks in a *consistent* way. 1. Develop the process (who does what, timeframe, approvals, etc.). 2. Write it down. 3. Do the tasks as specified in the #SOPs

SOPs are a set of written procedures for routine tasks that should be performed consistently. In many cases, it is necessary to first develop the actual process. Once you develop standard ways of doing things, then it’s easier to carry out tasks the same way every time. Writing SOPs down makes it easier to communicate them to the people who need to (a) understand what those procedures are and (b) be held accountable for performing them correctly.

Connecting SOPs to Your IP Management Database

Make sure your #SOPs include deets for adding info to yr #techtransfer database (e.g., @WellspringWW‘s Sophia, @inteum_company‘s Inteum).

It is important that the SOPs address how to add information to the IP management database. In the tech transfer world, SOPs typically cover recording invention disclosures, patent applications, and new licenses and other agreements into the database at a minimum. But they should be developed for all routine processes for which the office is responsible.

SOPs Protect Data Integrity

Lack of #SOPs = Problems for data integrity = Compliance issues, missed deadlines, compromising the search/reporting capabilities of your #techtransfer database

IP portfolio management requires accurately knowing what inventions you own, characterizing each one, knowing its status, and knowing what next steps should be taken and by whom. All of this is captured in the IP management database, so the integrity of the data is paramount. Consistency in entering a standardized form of data and in the correct field can ensure accurate reporting. Without SOPs, data integrity will be compromised by errors or omissions. This is so important, Laura and I dedicated an entire webinar to the topic of data integrity.

Benefits of SOPs

#SOPs enhance communication. Staff know how to handle a given situation. Prevent backlogs from piling up. All this avoids being perceived as disorganized, inept, or a black hole #techtransfer office.

Database management systems have the ability to set up alerts, workflows, and/or dashboards, but they only work if you have consistency in entering data. The slide below summarizes the many benefits SOPs provide.

Consistent recordkeeping; better, easier reporting. Fewer missed deadlines and fire drills. Faster integration of new/transitioning staff. Increased transparency; consistent treatment. Provides context for staff. Easy to improve over time. Eases adaptation to reorganizations, budget cuts, etc. More efficient, higher performing organization.

Formats for SOPs

Lots of possible formats (Word template, PPT flow chart). Our fav: @msvisio. Easy to structure & manipulate, can be sophisticated, makes clickable PDFs, color/shape coding. (Of course, req. separate license & no Mac version yell)

In helping our clients develop and document SOPs, we opted for Microsoft Visio as our favored tool. As you can see below, it’s very graphical, so there is no need for the users to read a lengthy document. They can follow the basics regardless of their first language. It’s also easier to translate into other languages, since fewer words are used. Images of the database interface can be very helpful too.

This image shows an example flow chart of the various steps and decision points involved when an invention disclosure is received.

Important Reminders

Tips for #techtransfer: Don’t document what u won’t do — could cause audit issues. Involve yr staff — have those responsible for processes draft the #SOPs. Plan for iterating — schedule periodic reviews.

Documenting what you don’t—or won’t—do could lead to audit issues. Having said that, occasionally do a self-audit to ensure procedures are being followed and identify if any need updating. Get your staff on board by empowering them. Carving out time for staff to participate in the development helps them understand that SOPs are a priority. 

Digging into the Details of SOP Development

So many deets on how to develop #techtransfer #SOPs! What processes to include. Job descriptions. Making the most of IP mgt database. Access and maintenance. (Webinar recording available https://bit.ly/2YOqdIr)

Well… we can’t cover everything in a blog post. But the slide below gives a recap of what the recorded SOP webinar goes into.

Does your TTO need help developing and documenting effective SOPs? Fuentek can help. Contact us today to discuss how we can help improve your TTO’s performance and productivity.

Common Themes in Stimulating Commercial Innovation

Common Themes in Stimulating Commercial Innovation

Common Themes in Stimulating Commercial Innovation

I had the pleasure to recently co-host an Innovation Roundtable on Managing Corporate Innovation Across Sites with Wellspring Worldwide. Attended by a diverse cross-section of innovation leaders from industries including finance, high tech, and manufacturing, this interactive forum provided a unique opportunity to exchange best practices, ideas, and challenges in driving innovation. Participants had varied mandates in their roles. Some were focused on finding new innovations to enhance their product pipelines. Others wanted to leverage innovation to excel in their operations. Still others played a dual role, scouting innovations to serve either or both purposes. Despite the diverse backgrounds, corporate cultures, industries, and innovation drivers, several common themes emerged during our engaging half-day collaboration.

Any Approach Can Work

These innovation leaders described assorted approaches to inspiring innovation. Successful options included innovation slush funds, Shark Tank-like competitions, part-time in-office sabbaticals to develop ideas, crowdsourcing, and gamification techniques. Some companies had centralized innovation teams, loosely connected to business lines, while others favored grassroots techniques. Multiple mechanisms were often used either in tandem or over time at the same company to serve different purposes and/or to stay fresh and current. Participants generally felt that any approach could work effectively, provided that it aligned with the corporate culture. Regardless of the approach used, participants cautioned that it is imperative to foster strong collaboration and relationships between innovators and business lines. Failure to do so often results in orphaned innovations that don’t support corporate goals and objectives, wasting precious innovation dollars and time.

Innovation Funding and Risk

Creating the Best Approach

1. Align innovation programs with corporate culture 2. Cultivate strong relationships between innovators and business lines 3. Design funding programs to foster risk taking

All of the companies employed dedicated innovation capital, funded by corporate and managed by the business lines. Participants described programs to award innovation funds with the expectation that the ideas are high risk. As a result, most required relatively flexible milestones demonstrating proof of concept and had little expectation that quantifiable return on investment (ROI) would be shown. One company described a program that awards in-house innovators dedicating time to pursue an idea, rather than providing funding. With a lower burden for corporate commitment, this program allows more participation from a broader group. For lower risk innovations, another participant had established a corporate loan program, which provided higher amounts of capital but with more rigorous milestones and increased expectations for demonstrable payback.

Challenges and Pitfalls

The challenges that our participants described were remarkably similar given the diverse set of companies represented.

Change Management

The cultural impact of today’s innovation environment frequently comes as a shock to corporate employees. As Chris Townsend, Chief Marketing Officer at Wellspring, shared, when the first commercially available telephones were made, there was only one party in the supply chain. In contrast, Apple has more than 200 suppliers and performed over 1,000 supplier assessments last year. Participants reported differing change management strategies. For example, one of the innovation leaders is also leading Enterprise Change Management. Another was previously aligned with the chief information officer (CIO) but has since moved into the business office to advocate, promote, and drive change at a faster pace. Both described significant changes in their work environment from closed offices to agile workspace with no walls as part of the new techniques for increasing innovation.

Centralization or Decentralization

The group had a spirited conversation about whether innovation resources should be centralized. Approaches used were mixed among the companies represented. The upside of centralization is that dedicated resources are not pulled into day-to-day operations. The downside is that connectivity with the business is more easily lost. Those favoring a centralized approach shared that they established deliberate mechanisms to maintain collaboration, such as seeding innovation groups with high performers from the business and/or use of rotational assignments. They all acknowledged that new ideas can come from any person in the business, regardless of their title or responsibilities; thus, empowering and encouraging participation was needed regardless of the structure chosen.

Transitioning to Scale

The most difficult challenge voiced by the group is effectively transitioning innovations from proof-of-concept stage to full scale. They noted that after meeting initial milestones such as a proof of concept, it is incumbent upon the innovator to take their idea forward and get funding from a business line. One imagines that some innovators are more skilled at this “selling” than others. Innovation leaders can act as mentors in this process, but ultimately have limited bandwidth. Increasing the velocity and number of successful crossings of this chasm is perhaps a topic for another roundtable. Let us know if you have an effective strategy to share. Based on their comments, each of our participants found the roundtable to be highly informative and useful. Conversations sparked many new ideas, and lasting relationships were formed, so much so that the group is now planning a “field trip” to visit the agile workspaces and continue the discussion. We look forward to seeing continued collaborations among the group and hope to see both them and you at an upcoming roundtable! Contact us to learn how Fuentek can help provide you with high-quality innovation management services.

Including Commercialization in Tenure and Promotion Decisions: A Poll

Including Commercialization in Tenure and Promotion Decisions: A Poll

Including Commercialization in Tenure and Promotion Decisions: A Poll

The Association of Public and Land-Grant Universities (APLU) called on its members in 2015 to include technology transfer accomplishments in the tenure and promotion (T&P) review process. At that time, APLU had identified 40 institutions that considered tech transfer activities in making T&P decisions. Since then, more universities—public and private—have included patents, industry-sponsored research, and other activities into T&P criteria.

As research universities are placing an increased emphasis on economic development, we agree that it’s entirely appropriate—even essential—that faculty advancement decisions include activities in tech transfer, innovation, and entrepreneurship, just as they include published research papers in these decisions.

We are excited to delve into this topic at a session we’re moderating this fall at AUTM’s Eastern Region Meeting in Raleigh, NC. Tenure and Promotion Trends: Current Initiatives to Take Commercialization into Account will examine the wide range of initiatives that universities have undertaken to include tech transfer in T&P reviews.

To contribute to the conversation, take our short poll to let us know how your institution is recognizing the value of tech transfer in faculty advancement reviews. We’d especially like to hear from institutions that have added metrics associated with tech transfer to T&P criteria. The poll will be open until August 31.

In addition to exploring trends, panelists at the AUTM meeting will share policies as well as the successful techniques they used to achieve the shift at their institutions. We’re planning for attendees to leave with a collection of best practices in tech transfer T&P efforts that can help them establish effective policies and practices at their home institutions.

We’d welcome insights from anyone with positive or negative experiences in T&P commercialization criteria, especially if you are going to be at the meeting in Raleigh and might be interested in participating as a panelist.

Feel free to contact me directly to share information about your tech transfer T&P experiences. We’ll have more on the session closer to the meeting, when we’ll share our poll results. We are looking forward to welcoming our tech transfer colleagues to Raleigh!